Your relationship with SHIFTIX doesn’t end at the point of sale—it’s just the beginning. We believe that reliable support is just as important as reliable equipment. That’s why our dedicated After Sales & Service division is focused on keeping your machines running at peak performance at all times.
Our team of skilled technicians provides prompt technical assistance, ensuring that any issues are identified and resolved quickly. From on-site repairs to routine servicing, we minimize downtime and keep your operations running smoothly without interruptions.
- Network of certified technicians available for on-site visits.
- Advanced diagnostic tools for quick and accurate troubleshooting.
- Priority emergency response for breakdown calls.
- Customizable service packages based on your usage hours.
Why Choose Us
A behind the scenes look at our operations
From site assessment to fleet deployment, discover how we optimize your warehouse with innovation, data-driven strategy, and expert technical craftsmanship.
Unmatched Technical Support
Our centralized helpdesk is staffed by MHE veterans, not just call-center agents. We often solve minor issues over the phone, getting your machine back to work in minutes without waiting for a site visit.
Certified Engineer Network
Our technicians undergo 100+ hours of annual training on the latest electric, reach-truck, and VNA technologies. They arrive equipped with advanced diagnostic tablets to identify hidden faults before they become failures.
Proactive Maintenance Culture
We don't just fix things when they break. Our service plans use predictive data to replace parts just before their failure point, ensuring your operations never come to a grinding halt.
Asked Questions
Have questions? Look here now
Our dedicated technical team works closely with you to understand your operational goals and bring them to life with precision and expert care in every detail.
Yes, we provide expert service for all major material handling brands.
We prioritize "Machine Down" calls and aim to have a technician at your site within 4 to 6 hours for urban locations.
After every visit, you receive a detailed digital service report via email/app, documenting the work done, parts replaced, and the overall health score of your machine.